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May 16, 2025

Family Office

Family Office: An Office for the Family or a Family for the Office?

by Sreepriya N S

Over the last few years, the term Family Office has gained significant traction in India. It  has become a buzzword among the wealthy and a magnet for professionals seeking to  transition from traditional financial institutions. However, as its popularity grows, so  does the ambiguity around what a Family Office truly represents. Is it an office for the  family—or has it, in some cases, become a family created to serve the office? 

The concept of a Family Office is not new globally, but the rise of family offices in India has accelerated over the last three years. This rise has been driven by increasing wealth,  generational transitions, and a desire for more personalized and conflict-free advisory  models.

Many senior professionals from private banks and wealth management firms, having  built strong relationships with clients over time, have chosen to move out and start  boutique setups. These often begin with a core group of families and a pool of assets,  and are positioned as Family Offices. While well-intentioned and often effective in  certain domains, such outfits frequently focus narrowly on investment management or  tax planning.  This brings us to the larger question—what is a Family Office truly meant to do? Is it merely an investment and tax advisory setup, or something far more integral to a family’s long-term well-being?

A true Family Office is not merely an investment manager or a tax consultant. It is an  integrated, holistic platform offering a wide range of family office services designed to serve the family’s unique and evolving needs across generations. It functions as a trusted, conflict-free extension of the family,  providing a broad range of services including: 

  • Investment strategy and execution
  • Governance and succession planning
  • Philanthropy and impact advisory
  • Family education and engagement
  • Consolidated reporting and risk management
  • Legacy and values-based planning
  • Administrative and operational support

Critically, a real Family Office is staffed by seasoned professionals who bring multi disciplinary expertise. These professionals are engaged by the family, compensated by  the family, and work with one clear mandate: to act in the best interests of the family,  free from product-led incentives or external sales pressures.

In contrast, what we often see today is a reverse structure: setups where the  commercial imperative is to build an “office” by onboarding multiple families. These  businesses seek scale, standardization, and profitability—not necessarily  customization, discretion, or intimacy. 

In such cases, the Family Office turns into a business first, and a trusted office second.  The engagement models resemble more of an outsourced service provider than a true  family-centric platform. These offices often become dependent on the families they  onboard, and while they may deliver value, they run the risk of shifting their centre of  gravity—from serving families to sustaining the firm. 

This is where the concept starts to blur. 

At its core, a Family Office must be tailored to the family’s needs, not the other way  around. It should enable: 

  •  Independence in advice  
  • Continuity across generations  
  • Alignment of values and capital  
  • Confidentiality and discretion  
  • A long-term orientation over short-term noise

Such an office is not built overnight. It evolves with the family, adapting to its transitions,  aspirations, and dynamics. The true measure of success lies in the family’s ability to  navigate complexity seamlessly, while preserving its wealth, values, and purpose across  generations.  

As the Indian Family Office landscape matures, the distinction between a true office for  the family and a commercial family for the office will become increasingly important.  For families of wealth, it is essential to pause and ask: 

  • Is our Family Office designed around our needs—or have we become part of someone  else’s business model?  
  • Are our advisors accountable only to us—or do they carry competing interests? 
  • Is our legacy being shaped by intention or convenience? 

At Entrust, we believe the Family Office is not just a structure—it is a philosophy. A true  office is built with the family, for the family, and around the family—with no other  agenda but to help them live well, give meaningfully, and transition wisely.


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